FAQ
Order
How do I find my size?
Finding the correct size can be difficult. Therefore, we created a size guide to help you : size guide.
Who should I contact if I have a problem with my order?
If you can´t fiind the answer in our FAQ page, you can always contact via email at customerservice@juliesandlau.com
You can also contact us by phone, from Monday to Thursday, from 9AM to 4PM and Friday from 9AM to 3:30PM at +45 33 93 39 29.
Can I use more than one discount code?
Only one discount code can be used at a time. Discount codes exclude Sale items and Fine Jewelry collections.
Which currency can I pay with?
We only accept two currencies at the moment : Euro on our international site and Danish kroner on our Danish site.
Where can I use my giftcard?
Giftcards can be used both online or in our shops. The giftcard is valid for 5 years after purchase.
Will the amount be withdrawn as soon as my order is placed?
The amount will only be withdrawn as soon as the order is shipped.
Shipping
How much is shipping?
We offer free shipping within the EU. For international orders, the cost will vary depending on your location. Shipping cost is automatically calculted at checkout.
How long do you take to ship an order?
It usually takes us 1 to 2 business days to ship an order. Note that in high demand periods, shipping times can be extended.
What are the delivery options?
Depending on where you are, different options will be presented to you at checkout.
What do I do if my order didn´t arrive?
If you haven´t received your order or the package was lost, please contact us via email or via phone.
Returns, refund and exchange
How can I make a return?
You have one month to return your order to us. Have a look at our return page to get more details : Return page.
Where can I return my order?
You can return your order online, by sending it back to us, or in one of our stores.
Who can I contact for repair or complaints?
If you have an issue with your order, please contact our customer care team via email or by phone.
How do I get my money refunded?
Your money will automatically be refunded on the account you used for your purchase. It takes 2 to 3 banking days to see the money back in your account after receiving the refund notification.
Still have a question?
Contact us via email at customerservice@juliesandlau.com
or on via phone on +45 33 93 39 29.
Our customer care team will guide you from Monday to Thursday, from 9AM to 4PM and Friday from 9AM to 3:30PM.
